I had one of those eye-opening experiences with fraud yesterday that made me really appreciate my bank. I used my debit card to purchase a footlong meatball sub at Subway on Wednesday afternoon. That evening I attempted to use my debit card at Target and it said it was denied. Dealing with a screaming 2 year old and the fact that I was already flustered I just assumed I had punched in my pin number wrong and used another card to pay for my purchases. Yesterday afternoon my blackberry died in between my home and my work destination. Knowing it was my only link to the "outside" world I stopped at a Radio Shack in one of the towns on my way to get a car charger. Again, my debit card was denied. Now I was getting slightly more than annoyed, and while bad-mouthing the bank under my breath paid for my charger with another card and went on my way.
After arriving at my aunt's house I called the bank. I was getting more steamed as I tried to navigate through the voice-command prompts to get to a customer service woman. Finally, I was connected. Thankfully I remembered that this poor woman was not the person who was denying my card and I calmly told her what my problem was. Her response was this...
"It looks like there was a charge attempted with your card for 4,352 British pounds to a car sterio outlet in Great Britian. We flagged the card for fraud and denied the charge."
I WAS FLOORED!!! That's well over $9,000! All I could say was "Thank you, thank you, thank you. We dont' even have that kind of money!" The final result was they canceled my card and will be sending me another. They are also watching the old card for any additional attempts at charges.
I was so thankful that the bank was that astute to notice that a charge of that magnitude was well outside of our "normal" spending. I am also glad that the charge was denied before it ever went through. I can't imagine the horrible mess that would have caused with overdraft fees, etc. not to mention all the identity theft issues I would have to deal with.
I rarely use my debit card for transactions that are not immediate, and I never use it over the computer. I have a strong suspicion I know where the "suspect" got the number, but because I strongly support the "innocent until proven guilty" mantra, I will not say on this blog. However, it just reinforces my paranoia about identity theft and credit card fraud. I am always careful to check all credit card statements weekly and our bank accounts daily. I shred anything with identifying information on it, even junk mail. I get our free credit reports 3 times a year. Any still it isn't enough, but I do feel better about why I do these things (and I proved to Patrick that I am not obsessed!).
So thank you bank, for all that you do to keep your customers safe, happy, and loyal.
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1 year ago